MANAGER 2, RISK MANAGEMENT

Company: Intuit
Location: Atlanta
Posted on: October 1, 2024

Job Description:

Company OverviewIntuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.Job OverviewThe Intuit Payments Risk Operations team protects both Intuit as well as our small business customers from financial losses resulting from fraud or credit risk of accepting payment transactions. -The team operates in a dynamic environment and uses extensive research, analysis, and customer empathy to drive decisions that have a significant impact on both our customers and on Intuit. - -The ideal Senior Manager candidate will encourage and lead front line Risk Ops Specialists and their teams to do the best work of their lives while protecting Intuit and providing exceptional customer service through a fraud and financial risk lens while conducting extensive research and analysis to drive results. - In addition, this role will be responsible for working cross functionally to define and implement best in class processes, drive continuous improvement, and maintain service levels during unexpected events. -QualificationsMust have 5+ years of experience leading teams in a large scale Operations type organization as well as small business or Risk Management expertiseAn obsession with the customer experienceAn understanding of common business practices as well as payment transaction processingPossesses a high level of intellectual curiosity focused on identifying the root cause of problems to generate results and exhibiting the highest personal and professional standards of integrity and ethicsAdvanced computer/ internet navigation skills in order to quickly and effectively use a variety of proprietary systems, investigative programs, and case management systemsStrong analytical skills and the ability to quickly assess performance, identify opportunities, gain alignment, and implement solutionsExceptional emotional intelligence including strong self-awareness and as well as the ability to empathetically provide constructive feedbackDemonstrated ability to use data and influence to drive change, to expertly lead cross functional projects, and to guide the organization through changeTrack record of identifying and developing exceptional talent to build high performing teamsA collaborative leader, who communicates equally well with senior leaders, front-line employees, and cross-functional groupsBachelor's degree or equivalent relevant experience, and CFE/ACAMS or similar is a plusResponsibilitiesProvide leadership, coaching, and development for frontline risk operations teams to drive high performance, engagement, and career growth. Foster a culture of customer empathy, continuous improvement, and data-driven decision makingStay current on emerging fraud techniques, regulatory requirements, and industry best practices. Continuously evaluate and improve risk operations capabilitiesPartner cross-functionally to develop and optimize risk operations processes, policies, and procedures. Identify opportunities for automation, improved efficiency, and reduced risk exposure. Continually assess processes for improvement opportunities. Research and gather data to develop effective business cases to communicate why an improvement is necessary and the expected outcome of improvementsConsistently provide and manage empathetic, accurate, and efficient resolutions to very complex and escalated customer issues with fostering a calming influence in tense or stressful situations and lead by teaching as well as role modeling the Intuit values and also provide clear direction and communication to maintain continuity of critical servicesLeverage performance metrics, KPIs, and dashboards to deliver key business outcomes such as customer-facing service levels, financial loss measures, and high levels of employee engagement. L Identify and address gaps. -Use data to measure progress and declare successPromote speed, quality, and shared vision by getting the right people involved in decisions early and by being clear about roles and responsibilitiesDevelop high performing teams by understanding and facilitating team dynamics, recognizing and developing great talent, recommending areas for improvement and ensuring consistency in thoughts and actions

Keywords: Intuit, East Point , MANAGER 2, RISK MANAGEMENT, Executive , Atlanta, Georgia