VP of Resident Experience - Must be open to relocation, position not necessarily
Company: Thrive Senior Living
Location: Atlanta
Posted on: October 2, 2024
Job Description:
Job DetailsDescriptionSummary of Job FunctionAs the Vice
President of Resident Experience, you will foster the human
experience. You will collaborate and build strong relationships
with clear communication. Must be a RN or LPN.Essential
Responsibilities For Building PeopleDeep Knowing
- Build meaningful relationships with residents through Life
Memorization, FRAMEs, Assessments, SAGELY
- Build meaningful relationships with team members through 1:1s
and presence
- Build relationships with families through presence and family
meetingsGo to the Balcony
- Observe to see things clearly
- Separate the emotion from the event
- Develop a response that is well thought out, clear and
kindBiohacker
- Seek to find the best possible solution to health outcomes
- Use creative solutions to support residents and community
life
- Use non-pharm approaches when possibleEssential
Responsibilities For Building CensusCreates an experience so good
the guest can't wait to become residentsMove-in Stay-In
- Residents do not move out due to a negative experience
- Focus on resident's satisfaction
- Equip the team in spotting early warning signsRegulation Guru
- Keep up to date on all state guidelines, codes and licensure
(residency) agreements
- Able to interpret, prepare and assure the team and community is
compliant throughout the year
- Ensure team members are working in their scope of practice
- Know your surveyors/regulatorSafety 3rd
- Residents right to choose
- Resident's quality of life is our priority
- Manage expectationsEssential Responsibilities For Building
ProfitMaintains the balance between providing a high-quality team
member and residents experience, and achieving financial
goalsProtect the House
- Follow the 3-part selection process
- No agency in the community
- Assess residents well and often
- Guard the brandMetric Maven
- Be prepared for annual survey
- QA Reader Focus of Experience Dashboard
- Focus on Team Member turnover
- Knowledge of budgetHigh Tech High Touch
- Smart Suite
- Rehab equipment
- Electronic Health Record (HER)
- Sagely
- Hug rotations
- Presence & daily touch-pointsRequired Knowledge, Skills And
Abilities
- Excellent people leadership and guest service skills
required
- Acute business acumen, knowledge of development, knowledge of
marketing and leadership skills that highlight the ability to
influence
- Excellent written and oral communication skills
- Innovative and creative self-starter, with the ability to
devise solutions to complex problems, and to implement those
solutions hands-on
- Highly organized with the ability to plan for, execute and
monitor business performanceEducation And Experience
- Bachelor's or Associate's degree in Nursing from a three or
four-year college or university; or five to seven years related
experience and/ or training; or equivalent combination of education
and experience preferred. Must be a RN or LPN
- 2-3 years' experience work in an administrator role
preferred
Keywords: Thrive Senior Living, East Point , VP of Resident Experience - Must be open to relocation, position not necessarily, Executive , Atlanta, Georgia
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