HOST- HOSTESS
Company: IHOP
Location: Marietta
Posted on: October 15, 2024
Job Description:
Position Summary: - - As a Host at IHOP, you will be the first
friendly face our guests encounter, setting the tone for their
dining experience. Your warm demeanor and exceptional customer
service skills will ensure that every guest feels welcomed and
valued. You will manage the flow of guests into the restaurant,
seat them promptly, and assist in maintaining a clean and organized
dining area. - Responsibilities: - -
- Greet guests with a smile and friendly attitude upon arrival.
-
- Manage the seating chart efficiently to accommodate guests and
optimize table turnover. -
- Answer phones to take reservations or answer inquiries politely
and accurately. -
- Provide guests with menus and notify servers of their arrival.
-
- Monitor the waiting list and notify guests when tables become
available. -
- Maintain cleanliness and organization of the hostess station
and lobby area. -
- Assist with side duties such as refilling condiments,
restocking menus, and assisting servers when needed. -
Qualifications: - -
- Proficient in reading and writing. -
- Effective communication skills. -
- Ability to stand for up to 8 hours during shifts. -
- Capable of lifting or moving up to 25 pounds. -
- Full mobility of hands and arms to perform repetitive tasks
like transporting plates, glasses, and baskets between the kitchen
and dining room. - Competencies:
- Customer focus: Demonstrates a genuine desire to provide
exceptional service to our guests. -
- Teamwork: Works collaboratively with coworkers to ensure a
positive dining experience for guests. -
- Adaptability: Adapts quickly to changing priorities and
situations in a dynamic restaurant environment. -
- Time management: Efficiently manages wait times and seating
arrangements to minimize guest wait times. -
- Problem-solving: Resolves guest concerns or conflicts with
professionalism and tact. - Skills:
- Proficient in basic math for managing seating arrangements.
-
- Excellent verbal communication skills. -
- Ability to multitask and prioritize tasks effectively. -
- Basic computer skills for managing reservation systems. -
Physical Requirements: - -
- Lifting and Carrying: Ability to lift and carry trays of food
and beverages, typically up to 50 pounds. -
- Standing and Walking: Prolonged periods of standing and walking
throughout the shift. -
- Bending and Reaching: Frequent bending, reaching, and twisting.
-
- Manual Dexterity: Good hand-eye coordination. -
- Communication Skills: Clear verbal communication to interact
with people. -
- Temperature Tolerance: Ability to work in varying temperatures.
- Benefits: -
- Holistic Well-Being: Health insurance, wellness programs,
flexible hours, and paid time off for full-time staff. - -
- Financial Security: Competitive pay, paid weekly, retirement
plans, and financial planning services. - -
- Career Growth: Training programs, clear career paths, and
mentorship opportunities. - -
- Recognition: Performance-based incentives, bonuses, and
employee recognition programs. - -
- Inclusive Environment: A diverse and supportive workplace with
open communication and teamwork. - -
- Flexibility: Customizable benefits and support for major life
events.
Keywords: IHOP, East Point , HOST- HOSTESS, Hospitality & Tourism , Marietta, Georgia
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