Field Service Technician
Company: Putzmeister
Location: Atlanta
Posted on: October 2, 2024
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Job Description:
Summary:Act as the Putzmeister Field Service Representative in
the assigned region and build/maintain business relationships,
which position Putzmeister as providing Premier Product Support.
Establish regular communications and planning cadence with Regional
Sales Directors and Parts Sales Representatives to achieve sales
and product support objectives.Essential Duties and
Responsibilities:--- Manage time and territory to provide timely &
effective resolution of customers' equipment problems/concerns in
the field, sometimes in difficult situations.--- Travel to customer
locations, often on very short notice, to perform in-depth
troubleshooting on electrical, hydraulic, mechanical, and
interrelated problems.--- Professionally communicate information
concerning repairs, production issues, product quality, or
customer-related issues.--- Provide in-service or commissioning of
new equipment at customer locations. Complete handover
documentation.--- Provide professional training on machine
operation, troubleshooting, and repair techniques to
customers/agents in the field.--- Provide technical support to the
agent/customer via multiple channels (email, telephone, text, etc.)
and manage Warranty / Goodwill issues and concerns.--- Coordinate
boom inspections and welding repairs as needed by customers.
Provide/complete the required documentation for records.--- Market
/ Support Authorized Service Centers (dealers) to customers for
repair work and parts purchases (in and out of warranty).--- Aided
in the evaluation and selection of potential service centers
(dealers). Assist and measure service center against established PM
Service Standards.--- Prepare timely field service reports in a
well-written and concise manner and file them weekly.--- Keep
abreast of industry technology and trends, including concrete
pumping applications/processes.--- Perform additional duties as
requested or required.Qualifications:--- Excellent communication
skills.--- 5-10 years of technical experience.--- Travel 75%
+Education/Certification/Training:--- Associate or BS degree in
Engineering, Heavy Equipment Technology, Industrial Technology, or
equivalent experience.--- In-depth knowledge of mobile hydraulic,
electrical, and mechanical systems.--- Multi-lingual individual a
plus (Spanish and/or German)--- Concrete industry experience a
plus--- Mandatory safety training (see "Total Compliance
Management" program).--- On-the-job training.Work
Environment/Physical Demands:--- While performing the duties of
this job, the employee is regularly exposed to dust, working near
moving mechanical parts, and occasionally exposed to chemicals.---
While performing the duties of this job, the employee is regularly
exposed to outdoor weather conditions, which may sometimes be
extreme.--- While performing the duties of this job, the employee
is occasionally exposed to very loud noise.--- Proper work attire,
steel-toe safety shoes, and safety glasses/goggles must be worn as
the site requires.--- While performing the duties of this job, the
employee is regularly required to stand, walk, stoop, bend, and use
hands to finger, handle, or touch; frequently required to push and
pull.--- Ability to regularly lift and/or move up to 15 pounds;
occasionally lift and/or move up to 70 pounds.--- Specific vision
abilities required by this job include close, peripheral, and the
ability to focus.The physical demands described here are
representative of those that an employee must meet to successfully
perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform these functions.The above information includes the
general details necessary to describe the principal duties of the
job identified. It shall not be interpreted as a detailed
description of all the work requirements that may be inherent in
the job.Benefits we offer: Comprehensive benefits (medical, vision,
and dental insurance)Company paid Hospital Indemnity/Accident
InsuranceHSA - incentives for company contributionsFSA
PlansCompany-paid Life InsuranceCompany paid Short term/Long term
DisabilityPaternity Leave401K plan with company matchProfit
sharingCompany eventsEducation ReimbursementBoot
ReimbursementUniform ProgramEmployee discount
programPIa84d5d6bc551-25660-35680979
Keywords: Putzmeister, East Point , Field Service Technician, IT / Software / Systems , Atlanta, Georgia
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