Area Leader-Atlanta, GA
Company: Disability Solutions
Location: Atlanta
Posted on: October 2, 2024
Job Description:
***This job posting is for anticipated hiring needs for this
area. While we are actively interviewing candidates, please note
that hire dates are future-based and to be determined. We
appreciate your interest and look forward to reviewing your
application.***As a Area Leader, you will play a crucial role in
ensuring exceptional service delivery across a portfolio of 20 -
30+ apartment communities. You will be responsible for overseeing
and directing a team of 15-30+ dedicated associates, known as
Service Valets, within your assigned area/district. In this role,
you will demonstrate a service culture that prioritizes the service
experience. You'll model, train and coach expectations to deliver
the service standard.Salary Range: $45,000-$50,000Company vehicle
providedSchedule: This position requires willingness to work a
variable schedule which could include hours in the morning/early
afternoon and evening, depending on current business needs.Work
environment: You will work from both a home office and in-field
(community properties), as necessaryEssential duties:
- Drive service excellence by ensuring daily and nightly
completion of resident doorstep trash/recycle/compost pick-up for
assigned communities
- Create a scheduling plan in partnership with your Operations
Manager based off monthly and weekly trash workload
- Comply with, promote, and train Service Valets on collection
policies and procedures
- Drive system (iValet) compliance through consistent
communication, training, and development of all Service Valets
- Plan and manage the collection process by fully utilizing the
tools provided to ensure budget targets are achieved and client
requirements are met
- Track nightly performance against key performance indicators
(KPIs) and contribute to service transformation and business growth
by recommending productivity improvements
- Increase Service Valet retention through promoting a sense of
associate belonging and ensuring a high level of engagement
- Provide on-call support to Service Valets and assigned
communities
- Report safety incidents in a thorough and timely manner
- Regularly complete community checks to ensure quality standards
are maintained
- Address associate development needs and facilitate appropriate
coaching or training opportunities
- Attend team meetings virtually, in person, or off-site when
needed
- Perform other duties as assignedQualifications:
- High school diploma or GED equivalent
- Proven track record in building and leading successful
teams
- Strong analytical skills with experience working with
spreadsheets and data analysis
- Proficiency in MS Word, Outlook, Excel & PowerPoint
- Solid understanding of basic employment law, customer service
principles, and leadership/management concepts
- Demonstrates unwavering work ethic, integrity, and a strong
sense of accountability
- Ability to effectively manage stress and adapt to a changing
work environment
- Demonstrates exceptional verbal and written communication
skills, fostering effective and engaging interactions with
individuals
- Proven ability to build and maintain effective teams, while
holding oneself and others accountable
- Excellent task prioritization skills, with the ability to
organize and manage workload based on clients' needsPhysical
Requirements and Special Conditions of Employment:
- This position requires that you can lift and/or carry up to
50lbs, walk distances including up and down stairs, bend at waist
and/or knees and lift arms at/over shoulders
- Ability to occasionally work outdoors and work/drive in
changing weather conditions
- Ability to be exposed to disagreeable odors
- Valid driver's license and ability to operate a company vehicle
in a manner consistent with local and state rules and regulations
and company policy
- Ability to begin workday at 4:00pm and be on call during
irregular hours depending on business needsOur full-time associates
are provided with the following comprehensive, flexible benefits:
- Health coverage for you and your family through medical,
dental, vision plans
- Pet insurance plan options
- Tax advantages through healthcare savings and flexible spending
accounts
- Financial protection through disability, life, accidental death
& dismemberment, and business travel insurance
- 401k plan with company matching contribution
- Paid time off program
- Support for continued education through tuition
reimbursement
- Referral bonus program
- Associate and family assistance program
- Associate discount program
- Rewards and recognition program#LI-JM22Are you a current Valet
Living employee? If so, click to apply.Valet Living is an Equal
Opportunity Employer that values the strength diversity brings to
the workplace. We recruit, employ, train, compensate, and promote
without regard to race, religion, creed, color, national origin,
age, gender, sexual orientation, gender identity, marital status,
disability, veteran status, or any other basis protected by
applicable federal, state or local law.Valet Living is committed to
working with and providing reasonable accommodations to individuals
with disabilities. If, because of a medical condition or
disability, you need a reasonable accommodation for any part of the
application or interview process, please contact us at and let us
know the nature of your request along with your contact
information.Please note, this is a dedicated e-mail box designed
exclusively to assist applicants with accommodation requests in
relation to Valet Living's recruiting process. Inquiries about the
status of applications will not receive a response from this e-mail
box. We will make accommodations during the recruitment process in
accordance with applicable law.
Keywords: Disability Solutions, East Point , Area Leader-Atlanta, GA, Hospitality & Tourism , Atlanta, Georgia
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